0800 285 1743 sales@firesafetysupplier.com (int) +44 121 513 0840

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Shipping and Delivery Info - FIRE SAFETY SUPPLIER

Orders & Returns

The Company supplies all goods with the following returns policy for Consumers:

A Consumer who cancels an order or who receives an order and wishes to return the goods, should inform the Company in writing that they wish to cancel the order within seven days of the date the order was placed with the Company, or seven days of receipt of the goods (whichever is the longer). The Company shall refund the Consumers full invoice amount within 28 days of receiving the goods, subject to inspection and them being returned 'as new' in a re-saleable condition. The Consumer will be liable for any damage to the goods, however caused, and the Company shall withhold the amount it deems necessary from the Consumers refunded amount.

Goods Faulty on Arrival. If you are reporting faulty goods within 28 days of receipt (please note that for business customers, this is 14 days), and when the goods are returned to us complete, we will issue a full refund to you via your original payment method.

Goods Damaged in Transit. If the goods are damaged in transit, the Company request that the Customer report it to the Company within 24 hours from receipt of goods. If goods are visibly damaged on receipt, the Customer should sign the delivery note accordingly. Once the damaged goods have been collected and received back into the Companies warehouse, the Company will issue a full refund to the Customer via their original payment method.

Goods Faulty in Warranty Period . If the Customer is reporting faulty goods after 28 days of receipt, then provided the product is within its warranty period, the Customer is entitled to a warranty repair or replacement. In some cases, manufacturers provide warranty support and repair services and or telephone help facilities for the Customers convenience. This does not affect the Customers rights to claim against the Company under the Sales of Goods Act (as amended) if the goods do not conform to the contract and the manufacturer does not repair or replace the goods or offer the Customer an alternative remedy.

Change Your Mind. If the Customer changes their mind and is a Consumer (not applicable to business customers), and the goods have not been in their possession for over 14 days, then the Customer is entitled to return the goods to the Company for a full refund on condition that the Customer take reasonable care of the goods until they are returned to the Company. In particular this means that you will: - not open shrink-wrapped or blister pack products or break any manufacturers seals. - return in good condition including all packaging, manuals, cables etc - return the goods in a condition that would enable the Company to resell them as new - Please note that if the Customer changes their mind the cost of returning Goods is the responsibility of the Customer.

If the Customer changes their mind and are a business customer the Company does not accept the return of goods.